The 4 Basic Steps of WFM
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Workforce Management is about balancing between cost and the quality of service. Having too few agents can result in high call volume and high wait times and too much staff can lead to an increase in cost and agent boredom.
Logistics Workforce Management: 10 Tips To Improve WFM Efficiency
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Logistics Workforce Management: 10 Tips To Improve WFM Efficiency
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